All Viasat and Exede Residential Internet Plans
One-time standard installation fee may be charged at the time of sale. Minimum 24-month service term
applies. Monthly service fees and taxes apply. Equipment lease fee is $12.99 per month. Equipment
must be returned upon cancellation of service, otherwise an unreturned equipment fee will apply. Nonstandard installations may result in additional charges. Speeds are “up to,” are not guaranteed and will
vary. Service is for residential and non-commercial use only. Liberty and Basic 25 plans are subject to
data transmission limits measured on a monthly basis. For details see the Data Allowance Policy, which
you can view at www.viasat.com/legal. Unlimited data plans are subject to Unlimited Data Policy, which
you can view at www.viasat.com/legal. Service is not available in all areas and requires a clear view of
the southern sky. The performance of some games over the internet is very poor and some games may
not work at all. Use of Viasat’s Internet service on multiple devices requires a wireless router. Virtual
private networks (VPNs) and remote computer access may be very slow with Viasat’s service. Some
VPNs may not work at all. All offers may be changed or withdrawn at any time. Exede and Viasat are
registered service marks of Viasat, Inc.
Unlimited Data Plans
Depending on the specific unlimited data service plan available at your location, after you use the
following amount of data, we may prioritize your data behind other customers during network
congestion, which will result in slower speeds: Basic 12 (15GB), Bronze 12 (35GB, 40GB or 80GB,
depending on your specific plan); Silver 12 (45GB); Gold 12 (65GB); Bronze 25 (35GB); Silver 25 (60GB,
100GB or 120GB depending on your specific plan); Gold 30 (100GB or 200GB depending on your
specific plan); Gold 50 (100GB or 200GB depending on your specific plan); Platinum 30 (150GB),
Platinum 50 (150GB) and Platinum 100 (150GB or 300GB depending on your specific plan).
Streaming video quality is “up to,” will vary and is not guaranteed. See Unlimited Data Policy for details.
Liberty and Basic 25 Plans
Liberty and Basic 25 service plan customers who use more Priority Data than their service plan provides
will receive Liberty Pass for the remainder of their monthly billing period. Liberty Pass speeds are slower
than Priority Data speeds and will vary greatly based on the time of day and network traffic in your area.
Liberty Pass speeds may be extremely slow when the network is busy, which may greatly impair internet
usage. Heavier users of Liberty Pass may experience slower speeds than lighter users. For details see
the Data Allowance Policy, which you can view at www.viasat.com/legal.
EasyCare is $8.99 per month. For new Internet customers who purchase EasyCare, the monthly charge
is waived for the first 90 days of service. If a customer cancels EasyCare within 90 days after purchase,
the customer may be charged the standard rate that would have been applicable for each service call
made at the customer’s service address during that 90-day period. Re-enrollment in EasyCare may be
restricted for up to 180 days after cancellation. EasyCare is not available to customers in Alaska and
Hawaii. Additional terms and conditions applicable to EasyCare are set forth in the EasyCare Plan
Addendum to the Customer Agreement available at www.viasat.com/legal.
Plan Price Reduction Promotions
Plan price reduction promotion available only to new Viasat Internet customers. Upon the expiration of
a promotional period, the plan price will increase to the standard non-promotional price.
Free Standard Installation Fee Promotion for Internet (only available in select areas)
Limited-time free standard installation offer available only to new qualifying Viasat Internet customers.
Offer requires credit qualification. Installation fees apply to those with lower credit ratings. Free
standard installation offer is not available in all areas. For eligible customers, a one-time standard
installation fee of $99.99 will be credited via an instant rebate of $99.99, which will be reflected on the
customer’s first bill.
Two-Year Price-Lock Guarantee for Viasat Internet
The 2-year price-lock guarantee applies only to the standard monthly internet service fee and the
monthly equipment lease fee (in each case, before any promotional discounts) and excludes all taxes
and surcharges. The price-lock guarantee runs for 24 consecutive months from the date of account
activation, requires that the customer’s account remain in good standing, and may terminate with
certain account changes.
Liberty and Basic 25 Plans with a Free Zone
Liberty plans with a Free Zone provide for unmetered uploads and downloads to customers on a Liberty
plan with a Free Zone from 3:00 a.m. to 6:00 a.m. customer local time every day of the week. The Basic
25 plan features the Early Bird Free Zone providing unmetered uploads and downloads to customers
from 3:00 a.m. to 8:00 a.m. customer local time every day of the week. If you have already used your
monthly Priority Data allowance, you may still use the Free Zone or Early Bird Free Zone at regular
Priority Data speeds.
Service provided by DIRECTV. 24-MONTH DIRECTV AGREEMENT. EARLY CANCELLATION WILL RESULT IN
A FEE OF $20/MONTH FOR EACH REMAINING MONTH. Must maintain 24 consecutive months of any
DIRECTV programming package ($29.99/month or above) or any qualifying international service bundle.
NON-ACTIVATION CHARGE OF $150 PER RECEIVER MAY APPLY. ALL EQUIPMENT IS LEASED AND MUST
BE RETURNED TO DIRECTV UPON CANCELLATION, OR UNRETURNED EQUIPMENT FEES APPLY. VISIT
directv.com OR CALL 1-800-DIRECTV FOR DETAILS. Receipt of DIRECTV programming subject to DIRECTV
Customer Agreement; copy provided at directv.com/legal and in order confirmation. DIRECTV and the
Cyclone Design logo are registered trademarks of DIRECTV, LLC.
Available only as an add-on service for customers on a service plan providing 12 Mbps or greater and in
an eligible service area. Minimum 6-month service term. Additional charges for calls to destinations
outside of the 50 United States, the District of Columbia and Canada and for directory assistance calls.
Billing for Voice for existing Viasat or Exede Internet customers commences five days after the date
Voice is ordered and for new Viasat Internet customers five days after the date internet service is
installed, even if the customer does not activate the Voice equipment. Monthly service fee is $29.99 and
is subject to taxes, E911 fees and other regulatory fees and surcharges. 911 service through Viasat’s
Voice satellite technology may be limited in comparison to 911 service available through traditional
landline telephone carriers. Voice may not work well with fax machines, security systems and other
analog data services and devices.
Viasat Internet / Voice Bundle Promotion
New customers in participating sales channels who order Viasat Voice at the same time they order
Viasat Internet will receive a savings of $10 per month on their Viasat Voice service for the first six full
months of services provided they continue to receive both services. Existing Viasat or Exede Internet
customers in participating sales channels who add Viasat Voice service will receive a savings of $10 per month on their Voice service for the first six months of Viasat Voice service provided they continue to
receive both services.
Video Data Extender
All Essential 10, Evolution, Liberty, Freedom, Basic 12, Basic 25, and Exede Classic plans include the
Video Data Extender. The Video Data Extender is a feature that streams video at DVD quality (optimized
for 480p), which allows you to get more out of your monthly data allowance. This feature is turned on
by default. Not all video sources are identifiable and available to benefit from the Video Data Extender.
You can turn the Video Data Extender off or on at any time by visiting www. my.viasat.com.
Viasat Shield is an optional service for Viasat residential internet service plans that helps protect you
from online risks and provides device management features. Shield service includes the availability of a
Shield application for iPhones with iOS v9.0 or higher and Android with v4.1 or higher. The Shield
application is not supported on tablets. By using Shield and the Shield application, you acknowledge that
you have read and agree to the Viasat Shield Application End User Terms and Conditions Agreement
available at www.viasat.com/legal. Shield offers basic features available at no additional charge, and in
select areas, premium features for a monthly fee of $5.99 billed by and paid to Viasat. Contact Viasat
Customer Care at 1-855-463-9333 to discontinue premium features.
All Viasat Internet for Business Plans (formerly Exede Business)
Minimum 24-month service term. Monthly price includes the monthly service fee and equipment lease
fee of $9.99/mo. or $10.00/ mo., depending on equipment type. One-time standard installation fee is
$300.00. All fees are subject to taxes. Equipment must be returned upon cancellation of service,
otherwise an unreturned equipment fee will apply. Non-standard installations may result in additional
charges. Speeds are “up to,” are not guaranteed, and will vary. Some service plans are subject to data
transmission limits measured on a monthly basis. On some service plans, extra charges apply for data
used in excess of monthly data allowance. For full details, see the Data Allowance Policy – Business,
which you can view at www.viasat.com/legal. Service is not available in all areas and requires a clear
view of the southern sky. The performance of some games over the Internet is very poor and some
games may not work at all. Use of the Viasat Internet service on multiple devices requires a wireless
router. Virtual private networks (VPNs) and remote computer access may be very slow with Viasat’s
service. Some VPNs may not work at all. All offers may be changed or withdrawn at any time. Viasat
and the Viasat logo are trademarks of Viasat, Inc
Business Unlimited Data Plans
Depending on the Business unlimited data service plan, after you use the following amount of data, we
may prioritize your data behind other customers during network congestion, which will result in slower
speeds: Business Unlimited 12 plan (75GB); Business Unlimited 35 plan (75GB); Business Unlimited 60
plan (150GB); and Business Unlimited 100 plan (200GB).
Video streaming quality on the Business Unlimited 12 plan, Business Unlimited 35 plan, and the Business
Unlimited 60 plan is at DVD Quality (typically 480p). Video streaming quality on the Business Unlimited
100 plan is at HD Quality (typically 720p). Video streaming quality is “up to,” will vary and is not
Revised June 14, 2021