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Q: Can I use VoIP (Voice Over Internet Protocol) with Viasat internet service?
A: Yes. In fact Viasat offers Viasat Voice home phone service, which is optimized specifically for your Viasat satellite network and includes unlimited local & long-distance calls in both the U.S. and Canada. If you already have VoIP service with another provider, typically other VoIP services work fine with Viasat internet, but you’ll likely enjoy better quality with Viasat Voice home phone service.
Plus, with Viasat Voice, your calls don’t count toward your monthly data allowance. And when you bundle Viasat Voice with your Viasat internet services, you will get $10 off your monthly Viasat bill for the first six months. See the Viasat VoIP Voice page for more information & pricing.
Q: Do I need Viasat internet service to use Viasat Voice?
A: Yes. It is not a stand alone service. Our Viasat Voice home phone uses Voice Over Internet Protocol (VoIP) and was specifically designed to be used with our internet network. All Viasat modems have a phone adapter, so you can add Viasat Voice at any time.
Q: How Does Viasat Voice Work?
A: Viasat Voice uses your existing Viasat internet modem to place calls over our communications satellite. This method is accomplished by using “Voice over Internet Protocol” (VoIP) services, which have been specifically optimized for the Viasat satellite network. It’s also the only VoIP service where calls don’t count against your internet monthly data allowance. Your phone signal will use the internet to send and receive local and long distance calls to any of the 50 states and Canada. Since Viasat Voice has been specially designed for the Viasat network, your usage doesn’t count against your data allowance!
Q: Does Viasat Voice work like a regular phone line?
A: It sure does! And Viasat Voice, has many great features including free local & long distance calling to all 50 states, plus Canada, voicemail, call waiting, caller ID and many other popular phone features. You have the option of transferring your current phone number (in most cases) or requesting a new number. A more affordable option than traditional landline phone service, use of Viasat Voice does not count towards your Viasat monthly data usage. Better yet, Viasat Voice, is optimized to work with your Viasat network, unlike other VoIP services.
Q: What happens when the power goes out or my internet connection goes down?
A: Viasat Voice relies on your Viasat internet connection to place and receive phone calls. When you lose connectivity, you lose the ability to make or receive phone calls.
Q: Is a phone included with the Viasat Voice service?
A: No. You can use any regular phone with your Viasat Voice service. Simply connect your phone or base station to the Viasat WiFi Gateway Modem with a standard phone cord. While we don’t recommend any specific brand/model of phone, we’ve found most wireless phone base stations work very well with Viasat Voice.
Q: What calling features does Viasat Voice offer?
A: Viasat Voice includes Voicemail, Caller ID, Caller ID Block, Call Hold, Call Forwarding, Call Waiting, Call Return and Disable Call Waiting features.
Q: Will Viasat work with my cell phone?
A: Yes. Viasat Voice was designed to work alongside your smartphones. You can connect multiple cellphones to your Viasat Voice, and let one number do it all. You can also forward calls to your smartphone(s), block or send calls directly to voicemail and send voicemail to your smartphone’s email for easy access. Plus with Viasat Voice’s Find Me, Follow Me Forwarding feature, you will never miss a call AGAIN!
Q: How is Viasat Voice installed?
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Q: Can I use Viasat Voice for my business?
A: Viasat Voice is a residential service only. Calling is unlimited, but if you go over 3,000 minutes in your billing cycle, Viasat will monitor your Viasat Voice traffic to determine if you are engaged in non-residential use. If you use Viasat Voice for commercial purposes, Viasat may terminate your service.
Q: How will I get billed for Viasat Voice? Will my Viasat internet and Viasat Voice charges be included on the same bill?
A: You will receive one monthly bill with both your Viasat internet and Viasat Voice home phone services. As a reminder, if you bundle your Viasat internet with Viasat Voice when you order today, you will get $10 OFF your monthly Viasat bill for the first six months of service. CALL 1-844-4GETNET (1-844-443-8638) and get Viasat Voice for ONLY $29.99/month!
Q: Is there a contract commitment for Viasat Voice?
A: Yes. There is a six-month service term for Visat Voice home phone service.
Q: Can I cancel Viasat Internet and keep Voice?
A: No. An active Viasat internet account is required to use Viasat Voice service.
Q: Can I transfer my current home phone number to Viasat Voice?
A: Yes, in most areas of the country. To see if your phone number is available for transfer to Viasat Voice, call us at 1-844-4GETNET (1-844-443-8638).
Q: How long does it take to transfer my current phone number?
A: Typically 5-10 business days.
Q: Can I prevent my phone number from appearing in phone books or other directory listing services?
A: Yes. You choose your directory listing preference when you sign up for Viasat Voice. You can also change how your phone number appears by calling Voice Customer Care.
Q: I don’t see my question listed. What should I do?
A: If you have a question or issue not already addressed, we are here to help. You can Chat with us online (see the lower right-hand corner of your screen below), email us at firstname.lastname@example.org or use our handy online email form and we will get back to you with an answer or solution to help make your Viasat internet experience the best possible! Better yet, just call and ask us at 1-844-4GETNET (1-844-443-8638) TODAY!