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Viasat Voice
Q: What is the Viasat Hibernation Plan?
A: The Hibernation Plan is a plan for Viasat internet customers who intend to be away from their service location for 2-6 months during a calendar year. If you move between residences during the year (or take an exceptionally long vacation), you can suspend your Viasat internet service between two anc six months in any 12-month period. You’ll pay just $9.99 per month, plus your monthly lease fee (if applicable) in order to keep your Viasat internet account active while you’re away. (NOTE: If you are paying a monthly fee for the EasyCare Plan or a fee for anti-virus software, you will continue to incur these charges while on the Hibernation Plan.) At the time you switch to the Hibernation Plan, your service will immediately be restricted and unusable for most activities.
Q: Can I pause other services I have through Viasat when using the Hibernation Plan?
A: No. All other Viasat services (such as Viasat Voice, your equipment lease fees, the EasyCare Plan, anti-virus software, etc.) will continue to incur charges at their normal monthly rate. This means your total Viasat bill may be higher than $9.99/mo, depending on which additional services are on your monthly account.
Q: I currently receive a $10/month discount as part of the Viasat internet and Viasat Voice bundle offer. Will I continue to receive the $10/month discount as part of the Hibernation Plan and after I reinstate my Viasat internet service?
A: No. You will permanently lose this bundle discount once you initiate your Viasat Hibernation Plan. When you chose to switch to the Hibernation Plan, you forfeit any remaining eligibility for the $10/month bundle discount.
NOTE: The amount you save using the Hibernation Plan typically outweighs your remaining bundle discount.
Q: Can I put Viasat Voice on “Hibernation”
A: No. The Hibernation Plan is available for your Viasat internet service only. Viasat Voice home phone plans do not have a “Hibernation” option. Your Viasat Voice phone service will continue to work even when your Viasat internet is in hibernation mode.
Q: What other fees will I need to pay in addition to the Hibernation Plan fee?
A: You will be required to pay your $9.99/month equipment lease fee (when applicable) and any other additional services you have like equipment lease fee, Viasat Voice &/or EasyCare.
Q: What happens to the months remaining on my Viasat internet service term after switching to the Hibernation Plan?
A: The months remaining on your Viasat internet minimum service term continue to decrease each month that you are on the Hibernation Plan. This will continue (for up to six months in any 12-month period) as long as you continue to make your payments on time and keep your Viasat account in good standing.
Q: Is there a minimum or maximum length I can be enrolled on the Hibernation Plan?
A: In order to switch to the Hibernation Plan, you must agree to stay on it for a minimum of two consecutive months. The Viasat Hibernation Plan is intended for those who are on a long vacation or who reside in more than one location during the year. You can stay on the Hibernation Plan for up to six months in any 12-month period.
Q: How do I switch from the Hibernation Plan to regular service and then back again?
A: Just call Viasat Customer Care at 855-463-9333 and request your internet service be switched to the Hibernation Plan. When you are ready to reactivate your Viasat internet service plan, just call Viasat Customer Care and let them know that you would like your internet service to resume.
If you do not call to switch back to your original Viasat internet service plan prior to the end of your sixth month on the Hibernation Plan, your internet service will be automatically restored to the lowest priced internet service plan currently available in your area after 180 days.
Q: What if I switch to the Hibernation Plan or resume my service in the middle of my billing cycle? Will I still have to pay for the full month of internet service?
A: Your monthly Viasat internet service fee for the billing periods you use the Hibernation Plan will be pro-rated and reflected on your next month’s bill.
Q: Will I be able to switch back to the plan I had prior to switching to the Hibernation Plan?
A: As long as your previous Viasat internet plan is still being offered, you will be switched back to your original plan. Otherwise, Viasat will switch your service to any of other available plans Viasat currently offers in your area.
Q: Can I pre-arrange an automatic switch to the Hibernation Plan on a specific date?
A: We recommend that you call Viasat Customer Care at 855-463-9333 on the day you want your Hibernation Plan to begin (and again on the day you want it switched back). Viasat cannot future-date the start or end of service on the Hibernation Plan at this time.
Q: Do the 2 to 6 months have to be conservative, or could you I use the Hibernation Plan for two months here, and for months at another time as long as I do not exceed six months?
A: You may use the Hibernation Plan any time you would like as long as each hibernation period is at least 60 consecutive days and no more than 180 days in a calendar year.
Q: Can I switch to the Hibernation Plan and “BUY MORE” usage in 1 GB increments at full speed?
A: Viasat’s “BUY MORE” is not available while you are on the Viasat Hibernation Plan. If you want your service to return to regular speeds, you must switch back to a regular Viasat internet plan.
Q: How do I know if I am eligible for the Hibernation Plan?
A: If you answer yes to all of the following questions, you may switch to the Viasat Hibernation Plan:
- Are you currently on a Viasat internet plan?
- Have you been an active Viasat subscriber for more than one month?
- Are you planning on being away from your Viasat internet service location for at least two consecutive months?
Q: I don’t see my question listed. What should I do?
A: If you have a question or issue not already addressed, we are here to help. You can Chat with us online (see the lower right-hand corner of your screen below), email us at viasat@getruralinternet.com or use our handy online email form and we will get back to you with an answer or solution to help make your Viasat internet experience the best possible! Better yet, just call and ask us at 1-844-4GETNET (1-844-443-8638) TODAY!
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