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Viasat Voice
Q: What does it cost to install Viasat internet services?
A: Installation fees vary by your credit score and the type of installation mount desired and can range between $0 and $300. Your Viasat sales rep will discuss any anticipated fees before you place your order. Additionally, we require a valid form of payment on file to set up your automatic payment method. We accept Credit & debit cards, plus a bank account (ACH transfer). If using a Credit/Debit card, we will perform a 2-3 second verification hold (not charge) of $60. This hold is released after 3 seconds back to your bank (as part of the verification of account). NOTE: We do not perform a $60 verification hold when using your checking or savings account with routing number.
IMPORTANT: Placing an order doesn’t lock you into anything. It just sets up the account so that we can schedule a visit by one of our Viasat certified professional installer to your property. We can usually get you installed within 2-4 days from the date of your order. The Viasat technician will confirm that you are within one of Viasat’s beams and will check the line of sight (making sure there are no trees in the way). At that time, the installer will ask if you want to go ahead with the service and equipment installation or you may choose to decline and the installer will leave at no additional fee to yourself.
If you decide to go ahead with the service, the technician will install and test your new Viasat equipment. Once you are satisfied with your Viasat internet connection, your Viasat installer will help you sign your Viasat service contract using your new internet service, and you will be billed for your monthly service plan on the day of installation in advance of the month. Each month after, you will be billed on your monthly billing date. Our billing dates are every four days (on the 4th, 8th, 12th, 16th, etc.).
Q: What type of payment and credit cards does Viasat accept?
A: You may pay by Credit/Debit card or a bank account (ACH transfer). Viasat accepts all major credit/debit cards (American Express, MasterCard & Visa) except Discover card. Prepaid refillable Walmart Greendot card or Netspin are also accepted. Cash and checks are NOT accepted.
NOTE: If using a Credit/Debit card, we will perform a 2-3 second verification hold (not charge) of $60. This hold is released after 3 seconds back to your bank (as part of the verification process). There is no ($0) verification hold when using a bank account with routing number.
Q: Can I use a prepaid card?
A: Yes, the ones that we know will work are the Walmart Greendot, Netspin or Amex Prepaid Refillable Cards. You would need $60 available on the card during the order process as we do a 3 second $60 verification hold then after 3 seconds release the $60 back to the credit card as it is not a charge. Most credit card companies release the funds back to the customer within 24 hrs.
Q: Are there any cancellation fees?
A: Yes. As previously mentioned, if you terminate your Viasat internet service before the end of your 24-month service term, you may be charged an early termination fee (ETF) of $15 for every month remaining on your contract. For example, if you were to cancel service after 10 months of your 24-month contract, you would pay $15 a month for the remaining 14 months of your agreement (14×15 = an ETF of $210).
Q: Is there a Trial Period?
A: No, there is not a trial period. However, you do not sign your service contract or pay your first bill until the equipment is installed and tested by your technician. You will actually use your new Viasat internet service to view & sign your service agreement, so you will get a chance to test your internet performance before signing your contract.
Q: When do I pay my first bill?
A: If you order Viasat internet today, there is a $0 activation fee. All we require is that you pay any applicable installation fee and put a valid form of payment on file that will be automatically charged each month on your monthly billing due date. You can choose to pay with a Credit/Debit card or a bank account (ACH transfer).
You will be billed for your first month of service within three days of installation through an automatic payment method. Those charges will be assessed on the same day each month thereafter. Our Billing Dates are every four days (on the 4th, 8th, 12th, 16th, etc.). You can view your bill and change your payment method or monthly billing date by calling Viasat Customer Service or online through your Viasat customer account portal.
NOTE: Please keep in mind that your first bill will look a little different and will likely be a little higher than your regular monthly charge because it covers not only the first full month of service, but may also include the prorated charges for the days of service in between your date of installation and the start of your first regular bill cycle. It will also include any one-time charges — such as any installation fees and prepaid equipment lease — that will not appear on any additional monthly bills.
Q: How do I pay my monthly internet bill?
A: Viasat uses paperless billing to automatically charge the payment method on file. You may use a bank account (ACH transfer), credit card or debit card as your automatic payment method on your monthly billing date. Viasat will send you a confirmation billing email. You can view your bill, change your payment method and more online by logging into your Viasat account online.
NOTE: You will receive instructions for setting up your Viasat account in your “Welcome To Viasat Internet” email.
Q: How can I view my monthly internet bill?
A: Viasat is a paperless company. You can always view your Viasat bill online after you set up your Viasat customer portal account.
Q: How can I update my payment method?
A: You can update your method of payment online through your Viasat customer account or by calling Viasat Customer Service.
Q: Will my Viasat internet and Viasat Voice charges be included on the same bill?
A: Yes. You will receive one monthly bill with both your Viasat internet and Viasat Voice home phone services. As a reminder, if you bundle your Viasat internet with Viasat Voice when you order today, you will get $10 OFF your monthly Viasat bill for the first six months of service. CALL 1-844-4GETNET (1-844-443-8638)and get Viasat Voice for ONLY $29.99/month!
Q: Can I get a single bundled bill for my Viasat and DIRECTV services?
A: No. You will receive two separate bills: one from Viasat and one from DIRECTV.
Q: Is there any long-term contract?
A: As with all satellite service (DIRECTV, Dish, HughesNet, Exede, etc.) there is a standard 24-month agreement. You may suspend your service between 2-6 months in a calendar year and pay just $9.99 each month suspended if you don’t need service year round with Viasat’s Hibernation Plan. If you need to cancel your internet services prior to the two years, the buyout option is $15 for each remaining month left on your contract or you may choose Viasat’s new No-Long-Term-Contract fee option.
NOTE: The No-Long-Term-Contract option requires a $300 up-front fee, which is included on your first month’s bill.
Q: I don’t see my question listed. What should I do?
A: If you have a question or issue not already addressed, we are here to help. You can Chat with us online (see the lower right-hand corner of your screen below), email us at viasat@getruralinternet.com or use our handy online email form and we will get back to you with an answer or solution to help make your Viasat internet experience the best possible! Better yet, just call and ask us at 1-844-4GETNET (1-844-443-8638) TODAY!
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