VIASAT SATELLITE INTERNET

Frequently Asked Questions


You got questions? We have answers!
✓ About Viasat Internet
✓ Viasat Plans & Pricing
✓ Viasat Installation
✓ Viasat Billing
✓ And More!

Get Viasat — fast satellite internet service. Any time. Any where. 

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About Viasat
Q: What is Viasat internet?

A: Viasat internet is a satellite internet service provider that offers business and residential home internet services. Nationwide. To most areas of the United States. Viasat is known for offering reliable, high-speed connectivity. Anytime. Anywhere. Viasat offers fast internet service to households and small businesses in most rural and remote locations where cable companies don’t typically reach.

Q: Who is Viasat internet service best for?

A: Viasat satellite is best for people or small businesses who have trouble getting fast internet because of where they live. Often in remote or rural areas where cable or fiber optic companies don’t go. Viasat is ideal for essential, everyday online activities such as banking, browsing, checking email, shopping, social networking, and much more! Stay connected with Viasat no matter where. No matter when.

Q: Where is Viasat satellite internet available?

A: You can get FAST Viasat internet service just about anywhere in the U.S. Even rural AMERICA!

Viasat is available in almost 99 percent of the U.S. population.
Viasat provides NATIONWIDE high-speed internet service to rural households and remote areas. Where other internet companies offer slower service, or no service at all.
Viasat is ideal in locations where local internet cable companies offer slow DSL or dial-up service.
For more information on what Viasat internet plans and special offers are available, CLICK HERE or phone us 24/7 (toll-free) TODAY at 1 (844) 399-9699.

Q: Why should I choose Viasat satellite internet?

A: You should get Viasat satellite internet if:

You want fast, reliable high-speed internet.
No matter where you live or work. Viasat’s minimum download speed is much faster than your typical digital subscriber line (DSL) or 4G/Long Term Evolution (LTE) mobile service. In select areas, you can get up to 100+ Mbps speeds.

You want a great value.
Get more data for your money than other local internet providers. Plus, there are never any hidden fees or overage charges on our residential internet service plans.

You want quick & easy installation.
Viasat professional installs are usually in 3-5 days. And Viasat installs are fast. They take just 2-3 hours. Once you’re connected, managing your account is also super easy with our Viasat online portal.

Learn more about connecting to your online account once you schedule your FREE install. Get Started now!

Q: How does Viasat satellite technology work?

A: Viasat satellite internet links your computer to the internet with a high-speed connection through Viasat’s high capacity satellite network. A small, Viasat satellite dish, about the size of a satellite TV dish and a Viasat WiFi Gateway Modem are all you need. Viasat provides the equipment and one of our nationwide team of certified Viasat technicians will professionally install the equipment in your home or at your business. To learn more about Viasat’s cutting-edge technology, read our blog post titled: How it Works: The technology behind Viasat satellite internet

Viasat Plans & Pricing
Q: Who kind of speeds do Viasat internet plans offer?
A: Viasat speeds vary buy availability and currently offers service speeds up to 150 Mbps. Viasat internet plans are based on speed and service options. Depending on where you live. See what streaming and data speeds plans are available plans in your area here.
Q: Does Viasat offer unlimited data plans?
A: Yes! With the launch of the newest ViaSat-3 satellite, Viasat has been able to offer unlimited data plans in most areas of the U.S. Viasat currently offers true unlimited data plans. Which means that your speeds are not throttled at a preset data limit like HughesNet or cellular internet.

Each of Viasat’s unlimited data plans include a set amount of high-speed sata and unlimited Standard Data and vary by speed, price and availability.

If you need help choosing the right Viasat internet plan for you, just contact our sales team for help at 1 (844) 399-9699.

Q: Where can I find more information on Viasat Internet service plans?

A: You can learn more about Viasat’s internet service plans available in your area by reading our Viasat Internet Plans overview page.

You can also speak to one of our friendly Viasat sales representative at 844-399-9699 or check availablity online here.

Additional Viasat Services
Q: What is the Viasat Browser app?
A: Viasat Browser is a new web browser designed uniquely for your Viasat service. It is faster than all leading browsers on Viasat Internet. It’s a browser that learns over time. The more you use it, the smarter it gets. It also includes an ad blocking feature which makes it more secure while also helping to protect your privacy by blocking internet trackers. Viasat Browser is available on Windows, macOS, Android, and iOS
Q: What is Viasat EasyCare?

A: EasyCare is an extra level of stress-free priority support for your Viasat Internet service available at a low monthly price. Order Viasat today and get 3 month’s Viasat EasyCare FREE! Cancel anytime.

Q: What is Viasat Shield?
A: Viasat Shield and Shield Premium are internet security services offered to Viasat Internet subscribers. The Viasat Shield mobile app actively monitors and blocks suspicious activity online to guard against cyber attacks. So you can keep your private information private.

Add Viasat Shield Premium to your account and get an additional level of protection for your Viasat internet connection.

Q: What is Viasat Voice?
A: Viasat Voice is a feature-filled home phone service built to work alongside your smartphones. Our Voice over Internet Protocol (VoIP) is optimized for use over your Viasat Internet.
Q: What calling features are included with Viasat Voice?
A: Viasat Voice supports all your favorite home phone features. Including voicemail, caller identification (ID), caller ID block, call hold, call forwarding, call waiting, call return and disable call waiting.
Q: What equipment do I need for my Viasat Voice service?

A: All new Viasat systems include a Voice adapter already integrated into the wireless modem. You’ll just need to provide your own home phone handset(s) to plug into the Voice adapter. Most home phone/handsets and wireless phone base stations work very well with Viasat Voice.

You can also plug your adapter into a cordless base station to enable phone service throughout your home.

Q: Can I transfer my current home phone number to Viasat Voice?

A: Yes! You can transfer your non-Viasat phone number to Voice in most areas of the country. To see if your phone number is available for transfer to Voice, call our Viasat friendly sales rep at 844-399-9699.

Q: How do I get Viasat's premium services?

A: You can purchase any of Viasat’s additional services such as Viasat EasyCare, Office Hours, Shield Premium and Voice when you order your new Viasat satellite internet service.

Ordering Viasat
Q: How do I choose the right Viasat plan?
A: Viasat has several speed and service options available, depending on where you live. To find the plan that’s best for you, you’ll want to consider how much data you need each month, your household size, and online activities. Then, pick the right plan that fits your online needs. If you’re still not sure which plan is best for you, feel free to contact our sales rep for help choosing one at 844-399-9699.
Q: How to I get started with Viasat internet services?

A: Get started is super easy! You can start by reading our Viasat Internet Plans overview page. There you can also see which Viasat plans are available in your local area.

When you’re ready to order your Viasat service, you can call one of our friendly sales representative at 844-399-9699 or begin your ORDER ONLINE NOW.

Q: How do I get Viasat internet for my business?

A: Visit our Business Internet page to learn more information about Viasat’s Business Internet plans.

When you’re ready to order your Viasat Business class service, you can call one of our friendly sales representative at 844-399-9699 or begin your ORDER ONLINE NOW.

Viasat Installation & Equipment
Q: What’s the installation process like?
A: The installation process is quick and easy. A certified professional technician will install the equipment and activate the Viasat Internet service at your chosen location.

The Viasat satellite dish can be easily mounted on your roof, on an outside wall of your home, or on a pole in the ground. A cable from the dish connects to the modem, which connects to your computer. Installations typically take 2-3 hours.

Q: What are the site requirements for dish installation?

A: A Viasat-certified technician will discuss site requirements with you, such as a clear line of site to the southern sky, and will help you choose the best location for the dish. Someone over the age of 18 must be present during installation.

The main equipment you need for Viasat Internet is an official Viasat satellite dish, transceiver and bracket assembly, a Viasat internet modem, and the related cables and hardware. This equipment is supplied by Viasat and will need to be returned at the end of your contract.

Q: How big is the Viasat satellite dish?

A: The Viasat satellite dish is about the same size as a satellite TV dish or a large pizza. It approximately 30 in. wide x 28 in. high.

Q: Does the satellite dish have to be permanently installed on my home?

A: The Viasat dish does not necessarily have to be permanently installed on your home. In many cases, your dish can be installed to a 4-foot pole mount, which is mounted on the ground near the home. Fixed options include a roof mount, wall mount, brick mount, side mount, under-eave mount, and stub mount.

Q: Can I install my own Viasat satellite dish?
A: No. A Viasat customer cannot install their own satellite dish. Installation requires a professionally trained Viasat technician to make sure that the dish is pointed at the satellite accurately and to verify that all connections are properly made.
Q: Will my landlord or HOA allow the Viasat satellite dish?

A: Before scheduling your installation, you will need to check your landlord or homeowner’s association (HOA) to see if they allow the Viasat satellite dish The Viasat dish is governed by the FCC Over-the-Air Reception Devices (“OTARD”) Rule. The Viasat dish has the same classification as other residential dishes like satellite television dishes. It can be mounted on your home unless your landlord or HOA specifically prohibits dishes of any kind.

Q: Does Viasat service offer a wireless network connection?

A: Yes! All new Viasat WiFi modems and gateways include a built-in wireless router. Viasat WiFi modems and gateways are about the size of a large textbook.

Q: Does Viasat offer a warranty on the equipment?
A: Yes! Viasat offers a warranty on all the installed equipment. And will replace any defective equipment within the first 90 days of newly established service.
Viasat Billing
Q: When will I receive my monthly billing statements?
A: Your first billing statement should arrive within four days after installation, and your statement date is the same every month. Your billing statements are automatically generated monthly based on your install date. You will be invoiced a month in advance for service and lease fees, so the payment will be for the next 30 days of service. Your billing statement will indicate the date that it is due to be paid.
Q: How will I pay my Viasat billing statement?
A: You’ll pay your monthly Viasat statement by providing us with a form of payment that will automatically be charged on the same day each month. You will receive an email at that time advising you that the payment is processing. Viasat bills a month in advance, so the payment will be for the next 30 days of upcoming service.

You can choose to pay with a credit/debit card or a bank account (ACH transfer). Once you’re set up with automatic payments, you’ll always be able to view your statement online at My Viasat web or by using the My Viasat mobile app.

Q: How will I receive my Viasat billing statement?
A: Viasat is a paperless company. So you won’t receive a statement in the postal mail. You’ll be able to view your monthly statement online through your Viasat customer service portal. You’ll receive a Viasat account number to log into My Viasat web or My Viasat mobile app.
Q: How will I get billed for my premium Viasat services such as EasyCare & Voice?
A: All additional Viasat services such as Viasat Easy Care, Viasat Office Hours, Viasat Shield and Viasat Voice are billed in your Viasat Internet monthly service plan and included on your Viasat statement.

Get Viasat and Get Connected!

Get connected fast, with unlimited data and even faster speeds. PLUS, when you order Viasat internet service now, you will get FREE professional installation and three months of Viasat EasyCare!

Stream, surf, shop, share & Zoom. Now FASTER than EVER with Viasat!

*Plans, pricing & speeds vary depending on availability. Call 1-844-443-8638 TODAY for availability.

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Get Viasat. And Get Conntected. Fast!

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1

Order your plan

Check availability, place an order and schedule install — online or over the phone.

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2

Download our app

Get the My Viasat app. Manage your new account and view your install appointment.

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3

Get installed

Our certified installation tech will get you online fast — typically within 3-5 days.