View FAQs by Topic:
About Viasat Internet
Data Allowance & Plans
Unlimited Data Plans
Q: Can I use VoIP (Voice Over Internet Protocol) with Viasat internet service?
A: Yes. In fact Viasat offers Viasat Voice home phone service, which is optimized specifically for your Viasat satellite network and includes unlimited local & long-distance calls in both the U.S. and Canada. If you already have VoIP service with another provider, typically other VoIP services work fine with Viasat internet, but you’ll likely enjoy better quality with Viasat Voice home phone service.
Plus, with Viasat Voice, your calls don’t count toward your monthly data allowance. And when you bundle Viasat Voice with your Viasat internet services, you will save off your monthly Viasat bill. See the Viasat VoIP Voice page for more information & pricing.
Q: How Does Viasat Voice Work?
A: Viasat Voice uses your existing Viasat internet modem to place calls over our communications satellite. This method is accomplished by using “Voice over Internet Protocol” (VoIP) services, which have been specifically optimized for the Viasat satellite network. It’s also the only VoIP service where calls don’t count against your internet monthly data allowance. Your phone signal will use the internet to send and receive local and long distance calls to any of the 50 states and Canada. Since Viasat Voice has been specially designed for the Viasat network, your usage doesn’t count against your data allowance!
Q: Does Viasat Voice work like a regular phone line?
A: It sure does! And Viasat Voice, has many great features including free local & long distance calling to all 50 states, plus Canada, voicemail, call waiting, caller ID and many other popular phone features. You have the option of transferring your current phone number (in most cases) or requesting a new number. A more affordable option than traditional landline phone service, use of Viasat Voice does not count towards your Viasat monthly data usage. Better yet, Viasat Voice, is optimized to work with your Viasat network, unlike other VoIP services.
Q: Is a phone included with the Viasat Voice service?
Q: Will Viasat work with my cell phone?
A: Yes. Viasat Voice was designed to work alongside your smartphones. You can connect multiple cellphones to your Viasat Voice, and let one number do it all. You can also forward calls to your smartphone(s), block or send calls directly to voicemail and send voicemail to your smartphone’s email for easy access. Plus with Viasat Voice’s Find Me, Follow Me Forwarding feature, you will never miss a call AGAIN!
Q: How is Viasat Voice installed?
For additional details about Viasat Voice click here
Q: Can I use Viasat Voice for my business?
A: Viasat Voice is a residential service only. Calling is unlimited, but if you go over 3,000 minutes in your billing cycle, Viasat will monitor your Viasat Voice traffic to determine if you are engaged in non-residential use. If you use Viasat Voice for commercial purposes, Viasat may terminate your service.
Q: Will my Viasat internet and Viasat Voice charges be included on the same bill?
A: Yes. You will receive one monthly bill with both your Viasat internet and Viasat Voice home phone services. As a reminder, if you bundle your Viasat internet with Viasat Voice when you order today, you will get $10 OFF your monthly Viasat bill for the first six months of service. CALL 1-844-4GETNET (1-844-443-8638) and get Viasat Voice for ONLY $29.99/month!
Q: I don’t see my question listed. What should I do?
A: If you have a question or issue not already addressed, we are here to help. You can Chat with us online (see the lower right-hand corner of your screen below), email us at firstname.lastname@example.org or use our handy online email form and we will get back to you with an answer or solution to help make your Viasat internet experience the best possible! Better yet, just call and ask us at 1-844-4GETNET (1-844-443-8638) TODAY!