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About Viasat Internet
Data Allowance & Plans
Unlimited Data Plans
Q: What is the Viasat Hibernation Plan?
A: The Hibernation Plan is a plan for Viasat internet customers who intend to be away from their service location for 2-6 months per year. If you move between residences during the year (or take an exceptionally long vacation), you can suspend your Viasat internet service for up to 6 months in any 12-month period. You’ll pay just $9.99 per month plus your monthly lease fee (if applicable) in order to keep your Viasat internet account active while you’re away. At the time you switch to the Hibernation Plan, your service will immediately be restricted and unusable for most activities.
Q: Can I pause other services I have through Viasat when on the Hibernation Plan?
A: No. All other Viasat services (such as Viasat Voice, your equipment lease fees, etc.) will continue to incur charges at their normal monthly rate. This means your total Viasat bill may be higher than $9.99/mo, depending on which additional services are on your monthly account.
Q: I currently receive a $10/month discount as part of the Viasat internet and DIRECTV bundle offer. Will I continue to receive the $10/month discount as part of the Hibernation Plan and after I reinstate my Viasat service?
A: No. You will permanently lose this bundle discount once you initiate your Viasat Hibernation Plan. When you chose to switch to the Hibernation Plan, you forfeit any remaining eligibility for the $10/month discount.
NOTE: The amount you save using the Hibernation Plan typically outweighs your remaining bundle discount.
Q: Can I put Viasat Voice on “Hibernation”
A: No. The Hibernation Plan is available for your Viasat internet service only. Viasat Voice home phone plans do not have a “Hibernation” option. Your Viasat Voice phone service will continue to work even when your Viasat internet is in hibernation mode.
Q: What other fees will I need to pay in addition to the Hibernation Plan fee?
A: You will be required to pay your $9.99/month equipment lease fee (when applicable) and for any other additional features like Viasat Voice.
Q: What happens to the months remaining on my Viasat internet service term after switching to the Hibernation Plan?
A: The months remaining on your Viasat internet minimum service term continue to decrease each month that you are on the Hibernation Plan. This will continue (for up to six months in any 12-month period) as long as you continue to make your payments on time and keep your Viasat account in good standing.
Q: Is there a minimum or maximum length I can be enrolled on the Hibernation Plan?
A: In order to switch to the Hibernation Plan, you must agree to stay on it for a minimum of two consecutive months. The Viasat Hibernation Plan is intended for those who are on a long vacation or who reside in more than one location during the year. You can stay on the Hibernation Plan for up to six months in any 12-month period.
Q: How do I switch from the Hibernation Plan to regular service and then back again?
A: Just call Viasat Customer Care at 855-463-9333. If you do not call to switch back to your original Viasat internet plan prior to the end of your sixth month on the Hibernation Plan, Viasat will automatically switch you back to your original Viasat internet plan if it is still available. If your previous plan is no longer offered, Viasat will switch you to the plan closest in price and features to your original plan.
Q: Will I be able to switch back to the plan I had prior to switching to the Hibernation Plan?
A: As long as your previous Viasat plan is still being offered, you will be switched back to your original plan. Otherwise, Viasat will switch your service to any of other available plans Viasat offers in your area.
Q: Can I pre-arrange an automatic switch to the Hibernation Plan on ta specific date?
A: We recommend that you call Viasat Customer Care at 855-463-9333 on the day you want your Hibernation Plan to begin (and again on the day you want it switched back). Viasat cannot future-date the start or end of service on the Hibernation Plan at this time.
Q: Can I switch to the Hibernation Plan and “BUY MORE” usage in 1 GB increments at full speed?
A: Viasat’s “BUY MORE” is not available while you are on the Viasat Hibernation Plan. If you want your service to return to regular speeds, you must switch back to a regular Viasat internet plan.
Q: How do I know if I am eligible for the Hibernation Plan?
A: If you answer yes to all of the following questions, you may switch to the Viasat Hibernation Plan:
- Are you currently on a Viasat internet plan?
- Have you been an active Viasat subscriber for more than one month?
- Are you planning on being away from your Viasat internet service location for at least two consecutive months?
Q: How do I sign up for the Hibernation Plan?
A: By calling Viasat Customer Care at 855-463-9333.
Q: How do I switch back to a regular Viasat plan?
A: Call Viasat Customer Care at 855-463-9333.
Q: I don’t see my question listed. What should I do?
A: If you have a question or issue not already addressed, we are here to help. You can Chat with us online (see the lower right-hand corner of your screen below), email us at email@example.com or use our handy online email form and we will get back to you with an answer or solution to help make your Viasat internet experience the best possible! Better yet, just call and ask us at 1-844-4GETNET (1-844-443-8638) TODAY!